faq

AndaSeat accepts Paypal, Affirm, Klarna, Visa, Mastercard, Maestro, American Express, JCB, Discover, Diners Club and Union Pay. You can pay for your order securely with the methods above.

It means that we didn't receive your payment of this order. Please arrange the payment asap. In case you have already finished the payment on your side, please send the screenshots of your payment method and payment details page to sales-support@andaseat.com. Please don't worry, once we confirm, we will change your order status to paid and arrange the shipment for you.

This usually happened during the cross-border transaction.Payment was declined by your bank risk system. Your card bank refused to pay as it considered that the payment is under high risk.Please contact your card bank to claim the payment or set a whitelist of payment for AndaSeat.

Please contact sales-support@andaseat.com in time for guidance on how to make adjustments.

Once you've placed an order, AndaSeat will send you an automatic confirmation email. We will dispatch your order at once, then you will receive another email from confirming your order. If you have any questions, please contact sales support by sales-support@andaseat.com .

Yes, we are now shipping to US, UK, Germany and Australia, and we’re still striving to more countries, please wait for the update.

Normally, the shipping averages 7 business days. Delivery details will be provided in your confirmation email. But due to the recent delay of shipment that COVID - 19 impacts has caused, for instock items, current shipping takes 7 to 10 business days, for pre - ordered items, it may take 1 to 2 months to deliver.

We use all major carriers, and local courier partners. The US area generally uses FedEx, the UK area generally uses DPD or DHL, and the German area generally uses GLS .

We strives to embrace all fantasies for gamers, but if you must return an order, we’re glad to help. please email us and we’ll handle it right away.

The account is your email address. You may click Forgot Password to reset your password .

We will normally process your order within three working days and send it out as soon as possible.

Please see the following article Which Chair Should You Pick.

We offer a 2 year warranty, please see our warranty policy for the exact terms.

We offer free shipping except for a few remote areas (including Northern Territory, Tasmania, Western Australia, Australian Capital Territory, New South Wales, South Australia and Queensland, etc. ), where we charge partial shipping costs. Please check the checkout page for specific regions.

Please fill in the question form on our official website and we will deal with it as soon as possible in the order in which the customer submits the form.

You can check your order tracking number in the logistics email we send out.

You can submit a form and we will amend it for you as soon as we see it.

You can keep an eye on our website if you would like to purchase a chair that is out of stock. If you are in a hurry, we recommend buying a chair that is in stock and we will process your order and ship it to you as soon as possible.

We will normally process your order within three working days and you will be notified by email once the parcel has been shipped. You can track the parcel after about 48 hours and estimate its delivery date.

All orders come with a 2 - year automatic warranty. However, you can extend your warranty into 5 years simply by posting your ideas, see the WARRANTY page for more details.

Please send us an email with your order number and we’ll take care of it for you. See the WARRANTY page for more details.

Absolutely. You can exchange for up to 14 days after shipping. You need to pay the shipping costs.